Those who are looking at becoming or renewing their status as one of the National Disability Insurance Scheme (NDIS) registered providers have a series of roles and responsibilities to uphold.
Given the rate of change that has taken place in the industry as new names and organisations have emerged, it is worthwhile noting what challenges lay ahead for those that want to give something back to a community of people who need so much.
There is a moral and civic duty for NDIS registered providers to ensure they are following through on the guidelines and ticking all of the right boxes.
Whilst there is competition amongst providers to earn as much business as they can and improve their brand, the end goal has to be for the patients who require their quality of life to be boosted with this assistance and care.
Here we will open up a discussion on some important considerations that these organisations must adhere to in 2018.
Own Market Research
Like any business from any field that wants to understand the market better, there must be internal market research undertaken by any and all NDIS registered providers. It is one thing to have a concept from the organisation on paper to plan for disability services within one community, but if there happens to be little or no demand for those specifics, then why venture forward with that investment?
A comprehensive diagnostic must be run in this field to ensure that the city, suburb or rural area genuinely has individuals that match the criteria and that these services will tangibly help their living status. There are toolkits and information pages from the official NDIS outlet that will help enterprises undertake this activity, yet they have to be the sole judge on the merits of this process.
Different Bodies To Confer With
When it comes to the NDIS registered providers based in NSW, there have been some provisions on the bodies they deal with to manage their affairs. As of July 1, 2018, the independently run NDIS Quality and Safeguards Commission was put in place to oversee the application and registration process.
This was once carried out by the National Disability Insurance Agency (NDIA) and the New South Wales government, yet they will still have certain duties that are limited to payment requests, checking on status plans and issuing service bookings. Given the change of flux in the industry, it is always worthwhile for organisations in this field to check up on the systems of process that are involved with these departments.
Serviceable For Entire Community
The proximity of the community and freedom of access for the disabled is paramount for any NDIS registered providers. If there are restrictions or limits placed on those who you are tasked with servicing, then the business model needs to adapt and alter for their benefit. Perhaps transport concessions need to be made, apps to be installed to improve communication pathways or partnerships with local services to help in this facet. However the objective is met, freedom of access is vital.
Suitable Support Networks
When there are clients who do not meet the standards of an agreement or are in a condition where they are likely to fall short, then the NDIS registered providers must have support networks and contingency plans in place. Appointments and consultations that are not upheld have to be altered and there might have to be special arrangements put in place. This challenge will speak to the flexibility of the planners.
Quality For Investment
At the end of the day, NDIS registered providers have to provide value for money. In many instances, these are organisations that take the burden away from family members, friends and colleagues as they place trust in these professionals. Yet they must be able to deliver on all of the benchmarks that are laid out in the agreement and ensure that the investment has been worthwhile.
Should these considerations be met with diligence, then you can feel comfortable with your status as one of the legitimate NDIS registered providers. It will take a degree of patience and professionalism to ensure that every benchmark is met, but becoming one of the thriving NDIS registered providers will allow you to flourish and give something back to a community that needs your support.